Refund policy
Crafted by Jaipur artisans, packed with care, and delivered to your door. If something feels off, we’ll make it right — quickly and kindly.
Thank you for shopping with Pink Raah. We want you to be satisfied with your purchase. If you are not completely happy, please review our return and refund policy below.
Returns
We accept returns within 15 days from the date of delivery.
To be eligible for a return:
The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging with all tags and accessories.
Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items cannot be returned:
Personalized or custom-made products
Clearance or final sale items (unless defective)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the product. We will arrange a replacement or refund after verification.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
Refunds will be issued to your original payment method.
Processing may take 5–10 business days, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Exchanges
We replace items only if they are defective, damaged, or if the wrong item was shipped. Contact us to request an exchange.
Order Cancellations
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Business Name: Pink Raah
Email: hello@pinkraah.com
Whatsapp/phone: 8954565164
Address:B-382 Ashok Nagar, Delhi ,110093.